Online Dispute Resolution Platform

With the goal of digitizing its operations, a leading Vietnamese arbitration center is partnering with us to develop a best UI/UX design platform that streamlines the dispute resolution process.

As a user experience design agency with years of experience, we’re transforming traditional workflows by enabling online claim submissions, real-time case tracking, and more efficient case management.

user goals & User stories

Through our UX research and design services, we conducted in-depth interviews users across various roles to uncover their pain points and expectations, ensuring our solutions align with their needs.

Tu Nguyen

SUPERVISOR

I need a case management platform to create new cases, assign cases to counsel and track the case's resolution progress.

ROLE PERMISSION

Oversee cases Assign counsel Track cases’ real-time progress

Thanh Ho

Counsel

I need a digital platform for paperless dispute management: coordinate parties, appoint arbitrators, track cases efficiently.

ROLE PERMISSION

Appoint arbitrators Set up hearings Request legal documents

Jacob Brown

ARBITRATOR

I need a platform that allows me to add dispute documents related to a dispute, follow its progress, and participate in online hearings.

ROLE PERMISSION

Review submissions Preside hearings Issue the Arbitral Award

Jim Slavska

CLAIMANT

I want to use the platform to file an online arbitration request, track my case's progress and updates, and join virtual hearings.

ROLE PERMISSION

File arbitration request Track progress Participate hearings

CORE FEATURES

Online Arbitration Request

The claimant can easily request arbitration by completing the online form or uploading a completed one. This allows the organization to receive and process it promptly, avoiding long wait times and potential document loss.

Real-time Status Tracking

Relevant parties can access the system using their provided accounts to monitor the case progress, ensuring transparency and timely updates throughout the process.

Instant Case Alerts

Stay effortlessly informed with dual notifications (in-platform and email) for all important case activities, including upcoming deadlines, meeting reminders, new documents, and schedule updates.

Dispute Documents Management

Enjoy worry-free case management with regional organization and cloud-based document storage. Easily retrieve any file through intuitive search by document name or case code.

FAST. CONVENIENT. EFFICIENT.

Through the design and development of this online platform, the project has delivered substantial benefits to both internal and external user groups within our client's ecosystem.

Easy & Accessible Process

Easily access from any mobile device with an internet connection, reducing the need for offline meetings, phone calls, or traditional meetings.

Security & Data Protection

Personal and case information is safeguarded by international standards, ensuring user confidence in the dispute resolution process.

Effective document management

Secure and organize case documents electronically to prevent loss and streamline access, updates, and retrieval.

Cost & Time Savings

Optimize processes with e-filing and online case management while reducing travel, accommodation, and in-person meeting expenses.

Easy access
anytime, anywhere, on any device

With our UX design services and expertise in responsive web design, we ensured a seamless experience across devices, eliminated workflow disruptions when users switch between different devices.